• Customized educational plans that address CanMEDS Roles;
• Opportunity to address unhelpful behavior/poor performance in a safe environment;
• One on one skills-based coaching with tailored feedback and guided reflection;
• Opportunity for role-play, role-modeling and reflection on practice; 
• Close liaison with workplace setting (e.g. Chief of Staff, mentors, Nurse Manager);
• Integration of relevant CPSO, CCFP and Royal College guidelines, evidence-based literature and frameworks; 
• An approach based on Brief, Solution focused and Cognitive Behavioral Therapy modalities;
• Referral for mental health, substance use, specialized counseling concerns;
• Skype, Facetime;
• Co-constructed 360 or focused feedback surveys
• Summary Reports;
• Follow-up

Sample Case: Individual referred because of disruptive behaviour with co-workers

• Relevant Reports received and analyzed;
• Tentative learning plan constructed;
• Initial meeting with physician where learning plan further modified based on need;
• Graduated meetings. Approximately 15-20 hours;
• Focus on alternative strategies for managing difference, assigned readings, nuanced feedback, guided reflection, and role-play;
• Ongoing exchange of information with workplace mentor regarding performance and progress;
• Follow-up meetings for review and reinforced progress;
• Summary Report